ABOUT US
Novel Link is a BPO currently operating between Miami Florida and Barranquilla Colombia. With a management averaging more than 10 years of experience in different markets such as Energy, Vacations, Real estate and logistics and transportation, we excel in converting prospects into long life customers.
As a company with values and high ethical standards we associate ourselves with partners that we can assist into offering customers opportunities and services in their best interest. We believe that a great service with great products equals better performance which indeed will lead to a more profitable and sustainable business for you and your company.
Our culture of constant growth and learning allows everyone from the employees all the way up to the management to offer you and your clientele a great service. We provide our employees all the tools and mechanisms not only to serve them in the best way possible but also to take the next step into growing the relationship with both new and current customers.
Growing with integrity and ethically operating is the only way we believe we will be able to accomplish our common goals.
Cost/Efficiency
We reduce your operational cost while still improving efficiencies and maintain a high productivity rate.
Experience
Our team is adept in all the knowledge needed to produce great results on the markets we specialize in through the services you need.
Innovation
Being in a world filled with uncertainty and constant changing if most if not all business markets we are in a cycle of constant learning to assure our clients we are prepared to face any challenge or adversity that is presented on a daily basis.
MISSION
Assist our clients with an experienced workforce that will obtain overachieving results in the services they require with innovative and efficient procedures. All of this while reducing their operational costs and stress so they could redirect their focus into other focal points of their business while leaving the ones they outsource in more than capable hands.
VISION
Become a highly prized BPO, recognized for our outstanding ability to guarantee great results by operating in an efficient manner while excelling our clients expectations on a daily basis.
Honesty and Integrity
Validated learners
Innovation and growth
Accountability
Teamwork
advantage cost optimization, experience, culture
Not only is it expensive but also time consuming to run a business, and at Novel Link we certainly know this. Through our quality service we are able to provide you high chart performances on the operations you wish to outsource, while still being able to give you savings in costs. Outsourcing allows your company to pursue the most important subjects for its growth and profitability while also getting off your shoulders the time consuming burden of hiring, looking for offices, materials and all the necessary resources to run an efficient operation. At Novel Link we believe firmly that we have the talent gateway for your business to grow and become as efficient as possible while still having the opportunity to reduce costs and time consuming labors.
One of the best benefits of outsourcing is the amount of work it gets off you and the greater freedom of time it will provide you as a result. When you outsource tasks that are repeated countless times on a daily basis you will find yourself and your organization open with more hours for other important matters.
When you outsource one of your companies functions or operations this allows them to become well organized and simplified while still being able to run slick and efficient. As we are handling the specific functions you trusted on us, you will have more time and resources towards other core business functions to focus on. All of this will lead to you saving time and money like mentioned before, but also increasing your productivity and areas of reach.
Just mentioned above, outsourcing gives you more freedom of time and money without affecting your productivity. Use this freedom to dedicate yourself to those areas or functions you have not been able to invest time and resources into until now. Use this opportunity to make your company one of a kind and pursue those passions that motivated you to start and run a business.
At Novel Link you are trusting your business processes and operation to great professionals skilled in their area of work. You will not have to invest time to understand details about non-core functions for your business. Our team of experts will excel your company’s expectations and provide you with constant guidance in the areas you request us to assist you.
