Real-Estate, CAR-SALES, Tracking…. If you want to know about more services and markets we specialize on. Please contact us below.
Proud to become the channel for the relationships with your customers. As a company we develop,specialize and offer our expertise in Sales, Customer service, and any assistance related functions.
Your customers should be able to get assistance any time they are in need of it. By outsourcing with Novel Link, we guarantee that is always the case.
Our trained personnel are ready to be as functional as needed to satisfy your needs as well as the one of your customers.
As a fundamental to keep every business going, good customer service is one of the keys to scale or be the downfall of any company there is. In the present world, with so many different options handy, it is essential for an organization to keep most if not every customer interaction as positive and productive as it can be. With this in consideration, you can expect a bigger retention of your customers and sell them over and over again while keeping them happy and making them loyal to your company and its services.
Top tier talent with high-volume recruiting that will help you save costs by allowing us to train and guide your customer service agents with skills of daily use without you needing to build,maintain, and direct an in-house team. All of this while still being able to maintain a great quality in the assistance offered to your customers with the add-on of bilingual support to make the experience easier and better for them as well.
With more than 4 years of experience in Sales and lead generation, our skillful and knowledgeable team will be able to benefit your company from options and opportunities that have not been taken advantage of before.
From prospects, to life-long customers.
In a world where constant change is happening, focus and tempo for adaptability is fundamental. With a trained sales team with this core value, outsourcing your sales processes would be an effective way for your business to profit from revenue in the short and long term while being able to scale itself in a sustainable way. Believing in the idea of life-long customers we give rise to prospects for your funnels, take care of them, and convert them into sales for your channel.
In our services you will find the generation and qualification of leads both for live transfers or appointment settings, as well as inbound/outbound telemarketing for the market you require.
Not only would you find yourself with an expert team with great knowledge in the market to be worked on, but also you will be able to scale your business while saving a good amount of money without affecting the quality of its operations
Reduce your workload and burnout with a virtual assistant. At Novel Link, we offer you the outsourcing of daily work-related activities to organize your agenda such as making appointments, scheduling meetings, checking and sending emails, among others. Outsource with us and allow us to free you time for other priorities you have.
At Novel Link we are strong believers that a remote assistant will increase your productivity by reducing the burden of daily monotonous work-chores while maintaining their timely and effective function for your satisfaction and that of your customers.
Our virtual assistants will handle your agenda, schedule appointments, hold arrangements, make-and-receive calls on your behalf, help you with documentation and your electronic mail within other tasks you might require.
The benefits include a great service not only for you and your customers but also a great saving in costs as you will have someone assisting you remotely rather than in-person inside your organization.
Adept in managing and running operations as well helping you reduce your workload with outsourced services such as HR, Recruitment, payroll between others.
With years of experience, we understand that in deregulated energy markets the power to choose prices relies on customers and their decisions. Both residential and business customers are able to select where their energy is coming from and who is going to be supplying it to them. With expertise, at Novel Link we understand that Retail Electric Providers need both adept and professional sales forces to reach out to customers and explain why shopping their electricity and/or gas is always a good option. We are specialized in inbound and outbound telemarketing for this industry as well as retention and winback of lost clients.
Since the beginning of 2020, due to the pandemic, one of the most affected industries and markets until today is the vacation one. At Novel Link, we understand that. That is why we know that by outsourcing your lead generation and/or sales processes to us will certainly expand your funnels and ultimately end in more business and revenue for your company. Specialized in telemarketing for vacation packages sales as well as live-transfers for timeshare presentations we understand that the pre-qualification of leads with our valued standards will eventually result in more potential sales for your organization.
We understand that purchasing a home is not just the act of doing it and filling it with what is required to live inside of it, but also the maintenance and protection to keep its functionality on a daily basis. By outsourcing with us we will let your customers know that a home warranty is the best way to keep their household appliances safe and ready to be replaced or repaired when needed to keep their home going as it should be. At Novel Link, we will make sure that they know that this type of program is the best way to protect themself from sudden, expensive and inconvenient expenses that repair bills usually entails.
In a world filled with uncertainty and unpredictability it is rather usual that people are protecting themselves from different types of losses, especially financial ones. The unexpected tends to happen, and circumstances change all the time. At Novel Link we are the guide to your clients decisions on which insurance plan and policies suit them best. Our goal is to make a great impact on a client’s needs and make him prepared for anything down on the path of his life. We assure that more than solving a need in a specific time, we will be able to help them be ready to achieve their goals, be it financially or any other kind. All of this while making their uncertainty levels become almost null if not non-existent.
We acknowledge that in today’s world, access to information is one of the most important assets both individuals and businesses have. Therefore the importance of high-speed services in today’s world. A good connection allows us to communicate with our peers timely when needed, access information that we need at any time, and allow our companies and ideas to expand their reach. All across the globe, more than ever it is necessary for people to have a great telecom service, so that they can get access to the latest information , products and services, and connections. Understanding the importance of remote work, meetings through virtual channels and other “work from home “ activities we will remark on the importance of having not only a fast and sharp service, but also one that is stable and reliable.
Our Logistics and Transportation services are designed to streamline operations and enhance supply chain efficiency. We specialize in shipment tracking, freight management, billing and accounts receivables, back office support, and 24/7 customer service. Our vision is to be a trusted partner in empowering businesses to achieve seamless logistics operations through innovative solutions, advanced technology, and a commitment to excellence in service delivery.
